A tailor-made stay as part of the Hosted Buyer Premium program
As part of our Hosted Buyer Premium program, we invite you as a buyer with active projects and cover your entire stay: flight, 5-star accommodation and catering.
You will take part in pre-organized meetings with the exhibitors matching your needs and projects. Thanks to our digital platform, you keep control of your agenda by being able to accept or decline the proposed meetings. For your information, any meeting you decline will never be matched.
This stay will also let you enjoy networking moments with your peers, to discuss the challenges related to your projects, identify the providers best suited to deliver them, and share any discussion useful to your thinking and your professional development.
Finally, you will be fully supported logistically by a specialized and dedicated team, from your departure to your return, to guarantee a smooth, premium and optimized experience.
Event program
Tuesday, February 2, 2027
- 17h00 – 21h00: Transfers to Marbella
- 21h00 – 23h30: Welcome dinner cocktail
Wednesday, February 3, 2027
- 09h00 – 09h45: Plenary conference
- 09h55 – 11h00: Business meetings
- 11h10 – 11h55: Exhibitor workshops
- 12h05 – 12h45: Business meetings
- 13h00 – 14h15: Lunch
- 14h25 – 15h55: Business meetings
- 16h05 – 16h50: Exhibitor workshops
- 17h00 – 18h30: Business meetings
- Free evening
Thursday, February 4, 2027
- 9h00 – 9h45: Plenary conference
- 9h55 – 11h00: Business meetings
- 11h10 – 11h55: Exhibitor workshops
- 12h05 – 12h45: Business meetings
- 13h00 – 14h15: Lunch
- 14h25 – 15h10: Exhibitor workshops
- 15h20 – 17h40: Business meetings
- From 20h30: Gala dinner cocktail
- Return: Friday, February 5
Hosted Buyers profiles
- Chief Data Officer
- Chief Digital Officer
- E-Commerce Director / Manager
- Customer Relations Director / Manager
- Head of Innovation
- Head of Strategy
- Brand Director
- General Manager / CEO
- Communication Director / Manager
- Marketing Director / Manager
- Customer Experience Director / Manager
- CIO
- Head of / CRM Manager
- Head of / Acquisition Manager
- Head of Information Technology
- Traffic Manager
The event will allow you to:
- Exchange One to one on projects related to your role and your current priorities, between peers and experts
- Explore new trends and discover the latest innovations in your field of activity
Company size
- fewer than 100 employees
- 100 to 500 employees
- More than 500 employees
Market
- BtoB
- BtoC
- BtoB & BtoC
Typology
- CRM and Customer Relations Management
- Digital and marketing Management
- E-commerce Management
Who will you meet?
Customer experience providers
- Customer support and experience
- Conversation analysis
- Customer data analysis
- Customer autonomy through self-care
- Knowledge bases
- Contact centers / Customer relations outsourcing
- Voice of the customer collection
- Customer data collection and processing
- Customer knowledge / Data
- Personalized content
- Customer listening
- Customer engagement and loyalty
- E-Reputation
- Quantitative and qualitative customer studies
- Customer loyalty management
- Customer interaction management
- Social media integration in the CRM
- Artificial Intelligence and Customer Service
- Customer intelligence
- Contact center software
- Customer journey modeling
- Customer relations monitoring
- Social media monitoring
- Telecom operator and Voice over IP (VoIP)
- Employee assistance tools
- Omnichannel customer journey
- Corporate social responsibility (CSR)
- Data security and compliance
- Solutions for customers with disabilities
- Mobile and cloud-based CRM solutions
- CRM/Social CRM/Omnichannel management platform
- Customer service strategies
- Interactive voice response (IVR) and computer telephony integration
- Customer assistance technologies (chatbots, callbots, messaging bots and virtual assistants)
- UX/User Experience
Digital marketing providers
- A/B Testing / CRO
- Acquisition
- Media Activation
- Affiliate Marketing
- Analytics and performance measurement
- Databases
- Content Marketing & Social Selling
- Video content and live streaming
- Conversion
- DMP/CDP
- E-Mail Builder
- E-Advertising, PPC Strategy and Retargeting
- Performance marketing
- Marketing Automation
- Conversational marketing (WhatsApp, …)
- Influence marketing
- Responsible digital marketing / Responsible digital communication / Eco-responsible targeting
- Multichannel relationship marketing
- Video marketing and podcasts
- Mobile marketing / mobile applications
- Audience monetization
- Personalization
- Customer Community Platform
- SMS/RCS routing platform
- Collaborative marketing platform for network animation
- Platform to automate local network marketing
- Programmatic
- Retail Media
- SEARCH (SEO, SEA, GEO, AEO, GSO)
- Social Media/Social network management
- Social Paid
- AI-powered solutions
- Multilingual solutions
- Content marketing strategies
E-commerce providers
- Mobile commerce and apps
- Interface design (UI)
- Website / e-shop development
- Digital wallet
- Drive/Web to store
- E-Merchandising
- E-Payment
- Online payment management and security
- AI for recommendation
- Live shopping
- M-Payment
- Search engines
- E-Commerce outsourcing
- Contactless payment
- Secure payment
- PIM (Product Information Management) / DAM (Digital Asset Management)
- Marketplaces
- E-Commerce platform
- Social commerce
- Pricing and promotion strategies
Data collection and analysis
- Predictive analysis
- Automated data collection
- Big Data and data management
- Data privacy and GDPR
- Customer feedback and surveys
- Data governance and quality
- Open Data, data mining and data exploitation
- Speech to text
- Data visualization
Testimonials
Really well organized! Very interesting, high-quality partners. Great talk by Gilles Babinet. Good overall timing for the conferences and meetings.
Very happy with the CRM show. The logistics were very well managed. The format is efficient while being friendly. The opening evening helped create many connections, which could then be deepened during the show. We found several providers we will be working with. New ideas and performance improvements will be possible thanks to these meetings. Thank you!
As for the feedback from this wonderful meeting, I have nothing to add. Beautiful encounters, flawless organization, more than decent comfort at every level (transport, accommodation). Thank you again for this experience that I will not hesitate to repeat.
A very good show, both on the exhibitor side and the visitor side, allowing quality exchanges during the 1to1 meetings and outside them during lunches, breaks and evenings. Thank you again for this edition and all the organization. See you at the next edition, or at least with someone from my team.
Nothing to report on the show's meticulous organization. Well done for choosing the train for travel!
I only have compliments about last week's event. The organization was perfect (transport, accommodation), the conference venues, the conferences and workshops were top notch! I particularly appreciated the format of the meetings with providers and the quality of the exchanges with them. There was a real business focus and I felt we were all there with real projects to bring to life. A magnificent business and networking event that boosted my back-to-work season!
For the fifth time I had the chance to take part in the CRM Meetings. Every time I come back impressed by the wealth of contacts, and amazed by the impeccable organization of this top-class event. It is one of the most fruitful business meetings I know.