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E-Commerce, CX & AI One to one Meetings España

17 • 18 • 19 SEPTEMBER 2024

Congress and Exhibition Palace Marbella

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Exhibitors 2026

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AEERC

www.aeerc.com
See conferences organized by AEERC
Stand A12 + Workshop
Description The Spanish Association of Experts in Customer Relations (AEERC) is the meeting place for all stakeholders in the customer service industry: brands, BPOs, technology companies, consultancies, and HR. It is a forum where best practices are shared, professional growth is encouraged, and support is provided to help improve the customer experience (CX)
Activities
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge bases
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customized content
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer intelligence
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer relationship monitoring

AKENEO

www.akeneo.com
Stand A15
Description Akeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience
that guides consumers and professionals to the best purchase anytime, anywhere.
Activities
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
  • E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - PIM (Product Information Management) / DAM (Digital Asset Management)
  • E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Places de marché / Marketplace
  • DATA COLLECTION AND ANALYSIS - Automated data collection
  • DATA COLLECTION AND ANALYSIS - Governance and data quality

AMPLITUDE ANALYTICS

www.amplitude.com
Stand A10
Description Amplitude is a leading AI digital analytics platform that helps B2B and B2C companies understand user behavior in real time. It enables teams to map customer journeys, optimize conversion and retention, and make data‑driven decisions through advanced AI agents, behavioral analytics, cohorts, experimentation, and easy‑to‑share dashboards.
Activities
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
  • DIGITAL MARKETING STRATEGIES AND TOOLS - A/B Testing
  • DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
  • DATA COLLECTION AND ANALYSIS - Automated data collection
  • DATA COLLECTION AND ANALYSIS - Big Data and data management

AWIN

https://www.awin.com/es
Stand A01
Description Awin is an affiliate marketing platform with an open marketplace for performance-based partnerships. With 1M+ partners and 30K+ advertisers, it drives sales and reach. Advanced tech—first-party tracking, multi-channel attribution, in-app tracking, and e-commerce plugins—ensures full visibility.
Activities
  • DIGITAL MARKETING STRATEGIES AND TOOLS - Affiliate Marketing
  • DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
  • DIGITAL MARKETING STRATEGIES AND TOOLS - Retail Media

BREVO

https://www.brevo.com/
Stand B13
Description Brevo helps businesses build meaningful customer relationships at scale. Our all-in-one CRM unifies Email, SMS, WhatsApp, Push, Chat, and more to manage campaigns, automations, and loyalty programs from one platform. Trusted by 500,000+ companies including eBay, Doctolib, and Carrefour to drive sales and reduce costs.
Activities
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
  • DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing

CONVERTEO

https://converteo.com/es/
Stand A04
Description The consulting firm 100% focused on data and next-generation AI.
Our mission: to put data at the service of companies’ business performance.
Since 2007, we have supported clients across all sectors in addressing their data & AI challenges, from strategy through to implementation.
Activities
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Change management / transformation
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
  • DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
  • DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
  • E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Artificial intelligence for recommendations

DAC IBERIA

www.dacgroup.com
Stand A03
Description DAC is an independent performance-driven digital marketing agency specializing in Brand-to-Local strategies, helping brands connect their global positioning with local impact. With over 50 years of experience, our areas of expertise include Paid Media, SEO/SEM, digital strategy, advanced analytics, and data activation.
Activities
  • DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
  • DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
  • DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
  • DIGITAL MARKETING STRATEGIES AND TOOLS - SEO/SEM
  • DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing attribution solution

ECOMMERCE NEWS

www.ecommerce-news.es
Stand A11 + Workshop
Description Ecommerce News is Spain's leading media outlet for e-commerce and the digital economy. Founded in 2012, it boasts a wide range of platforms and channels, targeting professionals in e-commerce, marketing, and the digital economy, as well as service providers that drive this ecosystem.
Activities
  • DIGITAL MARKETING STRATEGIES AND TOOLS - Retail Media
  • DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media/Social Media Management
  • E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Website / e-shop development
  • E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Payment
  • E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Commerce platform

HIPTO

https://hipto.com/
Stand A09
Description hipto, European leader in generating highly qualified leads, designs and scales high-performance acquisition strategies, managed 100% in-house and powered by AI. We combine data, media, technology, and creativity, always fully compliant with GDPR, to drive our clients’ sales.
Activities
  • DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
  • DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
  • DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
  • DIGITAL MARKETING STRATEGIES AND TOOLS - Social Paid
  • DATA COLLECTION AND ANALYSIS - Data privacy and RGPD

JUST RETAIL

Partner

MYOPLA

http://myopla.com/
Stand A16-B15
Description MYOPLA is a company specializing in business process services. With more than a decade of experience in both in and offshore outsourcing, its teams assist brands in effectively outsourcing their sales, customer relations, finance processes. With 4 locations in Morocco (including a multilingual hub with strong expertise in Spanish) and 2 in France.
Activities
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service

ODIGO

https://www.odigo.com/es-es
Stand B03
Description Odigo is global provider of Contact Centre as a Service (CCaaS) solutions that enhance interactions between a brand and its customers. A pioneer in the customer experience (CX) market in France and now a European leader, for almost 40 years Odigo has supported more than 250 major companies in over 100 countries.
Activities
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)

QUALIFIO

http://www.qualifio.com/
Stand A07
Description Qualifio is the leading European first- and zero-party data collection platform for consumer brands. We enable marketing teams to gather actionable insights through interactive and gamified campaigns, creating personalised experiences that boost engagement and drive revenue.
Activities
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer/data knowledge
  • DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
  • DATA COLLECTION AND ANALYSIS - Data privacy and RGPD
  • DATA COLLECTION AND ANALYSIS - Customer feedback and surveys

RINGOVER

https://www.ringover.es/
Stand B09
Description Ringover is a cloud communications solution for sales and customer support teams. It centralizes calls, SMS and digital channels in one platform, with native CRM and e-commerce integrations, real-time analytics and AI features to boost productivity and customer experience.
Activities
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom and Voice over Internet Protocol (VoIP) operator

SELLIGENT BY ZETA

https://zetaglobal.com/selligent/
Stand A13
Description Selligent by Zeta is a privacy-first, omnichannel marketing and personalization platform that unifies customer data and activates it across email, mobile, and web. Our AI-powered solutions help brands manage audiences, automate customer journeys, and drive high-performing engagement, while building customer loyalty through personalized experiences.
Activities
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
  • DIGITAL MARKETING STRATEGIES AND TOOLS - DMP/CDP
  • DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
  • DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization

SEQURA

https://www.sequra.es
Stand A18
Description SeQura is a payment technology solution that drives customer acquisition and loyalty. Its flexible payment options boost conversion and average order value, while recurring payments and loyalty programs build lasting relationships. With market-leading approval rates, it transforms every transaction into sustainable growth.
Activities
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
  • DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
  • DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
  • E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Payment
  • E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Places de marché / Marketplace

TP

www.tp.com
See conferences organized by TP
Stand A06-B05 + Workshop
Description TP is a global company leading the digital transformation of major brands worldwide, offering services in consulting, customer experience, and outsourcing.
With a presence in over 100 countries and 38 years in Spain, it has 11,000 professionals. Its expertise in technology and data analysis makes it a strategic partner.
Activities
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Change management / transformation
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey modeling
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies

VERINT

https://www.verint.com/fr/
Stand A05
Description Verint® is a leader in CX Automation.The world’s most iconic brands—including more than 80of the Fortune 100 companies—use Verint Open Platform
and our team of AI-powered bots to achieve AI Business Outcomes, Now™ .
With Verint, organizations can meet the challenges posed by continued growth in the number of customer interactions for elevated CX.
Activities
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer voice collection
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Data security and compliance
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
  • DATA COLLECTION AND ANALYSIS - Customer feedback and surveys

VOCALCOM

www.vocalcom.es
Stand A02-B01
Description Vocalcom is a software publisher for contact centers.
Its Hermes360 dialer meets the needs of brands and outsourcing companies in managing their customer service and telemarketing campaigns.
Orchestrated by CRM and AI, our platform brings together channels, agents, and customers to deliver a unique and personalized experience.
Activities
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Coupling
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)

WIZALY

www.wizaly.com
Stand A14
Description Wizaly is an advanced, cross-device SaaS marketing attribution AI powered platform that helps businesses optimize their digital marketing ROI by providing a data-driven view of performance across channels, including both online and offline conversions.
Activities
  • DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
  • DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
  • DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
  • DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
  • DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing attribution solution

WORLDLINE

https://worldline.com/es-es
Stand B11
Description Worldline designs intelligent omnichannel experiences that connects every interaction. Powered by AI, CX Suite is our CCaaS platform that brings voice and digital channels together to simplify complexity and deliver seamless, connected, and high-impact customer journeys.
Activities
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee support tools
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)

ZOHO

https://www.zoho.com
Stand A08-B07
Description Zoho is a global cloud software provider that has been delivering intelligent solutions to drive business growth for more than 30 years. Our product portfolio, known for its usability and ease of implementation, includes CRM, Desk, Analytics, and a unified suite of over 45 applications.
Activities
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer/data knowledge
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
  • CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
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