CONFERENCES

Every industrial company has a maze of back-office processes that eat into margins and consume hours and hours of non-billable work. This conference will give you the roadmap to transform that operational burden into your next big competitive advantage, using Artificial Intelligence in a practical way. You will discover a method for converting inefficiencies into high-impact automations, prioritizing improvements that do not require an internal technical team or complex initial integrations. The goal is clear: to free your expert team from unnecessary tasks so they can focus on what really drives the business: producing and innovating.

In a market where differentiation no longer relies solely on price or speed, care has become the strongest driver of competitiveness in e-commerce. The way companies listen, respond, and resolve issues has shifted from operational to truly strategic. This roundtable explores how personalization, agility, and intelligent support are redefining expectations and creating real value in every interaction. The “power of care” is where the future of customer experience will be decided.