Event Program
Wednesday, February 4, 2026
First business day
Morning
09h00 – 09h45
PLENARY CONFERENCE
The hidden factory: How AI unlocks profitability you never knew you had
Lunch
12h30 – 13h15
PLENARY CONFERENCE
The power of care: Elevating e-Commerce through CX
Afternoon
16h00 – 16h45
EXHIBITOR WORKSHOP
TP: Findasense - Strategically Connecting BX & CX
Thursday, February 5, 2026
Last day & closing
Morning
09h00 – 09h45
PLENARY CONFERENCE
Agentic Commerce: How it will become the fastest-growing channel for retail
Afternoon
15h00 – 15h45
PLENARY CONFERENCE
The new CS law, new rules in a more digital economy








