Presentation of the keynote
The hidden factory: How AI unlocks profitability you never knew you had
Organized by E-Commerce One to One Meetings
Continue readingConferencia en español / Conference in Spanish
Every industrial company has a maze of back-office processes that eat into margins and consume hours and hours of non-billable work. This conference will give you the roadmap to transform that operational burden into your next big competitive advantage, using Artificial Intelligence in a practical way. You will discover a method for converting inefficiencies into high-impact automations, prioritizing improvements that do not require an internal technical team or complex initial integrations. The goal is clear: to free your expert team from unnecessary tasks so they can focus on what really drives the business: producing and innovating.
Speaker:

Leticia RIVERA
CEO of Delsia Global (Artificial Intelligence Consulting) and AI trainer – DELSIA GLOBAL
The power of care: Elevating e-Commerce through CX
Organized by Ecommerce News Portugal
Continue readingConferencia en Inglés / Conference in English
In a market where differentiation no longer relies solely on price or speed, care has become the strongest driver of competitiveness in e-commerce. The way companies listen, respond, and resolve issues has shifted from operational to truly strategic. This roundtable explores how personalization, agility, and intelligent support are redefining expectations and creating real value in every interaction. The “power of care” is where the future of customer experience will be decided.
Conference Moderator:

Margarida R. ALVES
Country Manager Portugal – ECOMMERCE NEWS
Speakers:

Mara CARVALHO
Digital Director – SALSAJEANS

Tiago OSÓRIO
Digital Marketing Manager – GOLDNUTRITION
Agentic Commerce: How it will become the fastest-growing channel for retail
Organized by Ecommerce News España
Continue readingConferencia en español / Conference in Spanish
Conference Moderator:

Samuel RODRIGUEZ
Co-Founder & CEO – ECOMMERCE NEWS
Speakers:

Gerardo CASAS
AI STRATEGIC ADVISOR – HIJOS DE RIVERA

Fares KAMELI
CIO – LA CASA DE LAS CARCASAS

Adrián BERTOL
Head Of Tech & Ai Strategy – MÁSORANGE
The new CS law, new rules in a more digital economy
Organized by AEERC
Continue reading
Conferencia en español / Conference in Spanish
Conference Moderator:

José Francisco RODRÍGUEZ
President of the Spanish Association of Customer Relationship Experts – AEERC
Speakers:

Ignacio MESA VILA
Head of Customer Service Department – EMASESA METROPOLITANA

Raquel GINÉS VICENT
Deputy Director of Customer Management and Continuous Improvement – FACSA. CICLO INTEGRAL DEL AGUA
