Exhibitor Workshops Program

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4 February 2026 09h00 to 09h45 CLUB VIP PLENARY CONFERENCE

The hidden factory: How AI unlocks profitability you never knew you had

Organized by E-Commerce One to One Meetings

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Conferencia en español / Conference in Spanish

Every industrial company has a maze of back-office processes that eat into margins and consume hours and hours of non-billable work. This conference will give you the roadmap to transform that operational burden into your next big competitive advantage, using Artificial Intelligence in a practical way. You will discover a method for converting inefficiencies into high-impact automations, prioritizing improvements that do not require an internal technical team or complex initial integrations. The goal is clear: to free your expert team from unnecessary tasks so they can focus on what really drives the business: producing and innovating.

Speaker:

Leticia RIVERA

Leticia RIVERA
CEO of Delsia Global (Artificial Intelligence Consulting) and AI trainer – DELSIA GLOBAL

4 February 2026 12h30 to 13h15 CLUB VIP PLENARY CONFERENCE

The power of care: Elevating e-Commerce through CX

Organized by Ecommerce News Portugal

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Conferencia en Inglés / Conference in English

In a market where differentiation no longer relies solely on price or speed, care has become the strongest driver of competitiveness in e-commerce. The way companies listen, respond, and resolve issues has shifted from operational to truly strategic. This roundtable explores how personalization, agility, and intelligent support are redefining expectations and creating real value in every interaction. The “power of care” is where the future of customer experience will be decided.

Conference Moderator:

Margarida  R. ALVES

Margarida R. ALVES
Country Manager Portugal – ECOMMERCE NEWS

Speakers:

Mara CARVALHO

Mara CARVALHO
Digital Director – SALSAJEANS

Tiago OSÓRIO

Tiago OSÓRIO
Digital Marketing Manager – GOLDNUTRITION

4 February 2026 16h00 to 16h45 CLUB VIP EXHIBITOR WORKSHOP

TP: Findasense - Strategically Connecting BX & CX

Organized by TP

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Connect every interaction with your brand´s value

In a market where experience is everything, the brands that stand out are not only those that communicate well, but those that act consistently in every interaction. At Findasense, we help organizations transform their Customer Experience (CX) into a true  Brand Experience (BX),  built on data, insights, and deep customer´s understanding.

We integrate teams, channels, data and every touchpoint —from customer service to digital interactions— reinforces brand identity and builds stronger, more meaningful relationships.

Conference Moderator:

José Ramón LOPEZ

José Ramón LOPEZ
CEO – TP - FINDASENSE

5 February 2026 09h00 to 09h45 CLUB VIP PLENARY CONFERENCE

Agentic Commerce: How it will become the fastest-growing channel for retail

Organized by Ecommerce News España

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Conferencia en español / Conference in Spanish

Conference Moderator:

Samuel  RODRIGUEZ

Samuel RODRIGUEZ
Co-Founder & CEO – ECOMMERCE NEWS

Speakers:

Gerardo  CASAS

Gerardo CASAS
AI STRATEGIC ADVISOR – HIJOS DE RIVERA

Fares  KAMELI

Fares KAMELI
CIO – LA CASA DE LAS CARCASAS

Adrián BERTOL

Adrián BERTOL
Head Of Tech & Ai Strategy – MÁSORANGE

5 February 2026 15h00 to 15h45 CLUB VIP PLENARY CONFERENCE

The new CS law, new rules in a more digital economy

Organized by AEERC

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Conferencia en español / Conference in Spanish

Conference Moderator:

José Francisco  RODRÍGUEZ

José Francisco RODRÍGUEZ
President of the Spanish Association of Customer Relationship Experts – AEERC

Speakers:

Ignacio  MESA VILA

Ignacio MESA VILA
Head of Customer Service Department – EMASESA METROPOLITANA

Raquel GINÉS VICENT

Raquel GINÉS VICENT
Deputy Director of Customer Management and Continuous Improvement – FACSA. CICLO INTEGRAL DEL AGUA