Conferences & workshops organized by AEERC
The new CS law, new rules in a more digital economy
Conferencia en español / Conference in Spanish
Conference Moderator:
José Francisco RODRÍGUEZ
President of the Spanish Association of Customer Relationship Experts – AEERC
Speakers:
Ignacio MESA VILA
Head of Customer Service Department – EMASESA METROPOLITANA
Raquel GINÉS VICENT
Deputy Director of Customer Management and Continuous Improvement – FACSA. CICLO INTEGRAL DEL AGUA
The Spanish Association of Experts in Customer Relations (AEERC) is the meeting place for all stakeholders in the customer service industry: brands, BPOs, technology companies, consultancies, and HR. It is a forum where best practices are shared, professional growth is encouraged, and support is provided to help improve the customer experience (CX)